Privacy Policy

Privacy Policy kopi44 – Member Data Protection & Privacy

At kopi44, your privacy is not merely a legal obligation — it is our commitment to you as a valued member. This document clearly explains how we collect, use, store, and protect your personal information while you use the kopi44.pro platform.

Last Updated: 1 January 2026
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Our Privacy Commitment

Why Your Data Safe with kopi44

Kopi44 invests in world-class security infrastructure to ensure every member's information is always protected.

High-Level Encryption

All data transmitted between your device and kopi44's servers is protected by 256-bit SSL encryption. This means your information cannot be read by any third party while in transit.

Secure Data Storage

Your personal data is stored on secure servers with multi-layered protection. Database access is restricted to authorised personnel only and is logged at all times.

No Data Sales

Kopi44 has never and will never sell, rent, or share your personal information with advertisers or third parties for marketing purposes without your explicit consent.

Trusted KYC

Our identity verification (KYC) process uses a trusted and secure system. Documents you submit are processed promptly and stored in a strictly controlled environment.

Member Privacy Controls

You have full control over your information. You may request to access, correct, or delete your personal data at any time by contacting the kopi44 support team.

Breach Notification

In the event of any security incident involving your data, kopi44 will notify you within the timeframe required by applicable data protection laws.

Section 01

Introduction

This Privacy Policy explains kopi44's practices regarding the collection, use, disclosure, and protection of your personal information when you use the kopi44.pro website and all related services.

At kopi44, we understand that your trust is our most valuable asset. That is why we ensure every aspect of your personal data management is handled with full transparency, accountability, and in compliance with applicable data protection laws in Malaysia.

By registering or using the kopi44 platform, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, you should not use kopi44's services. We encourage you to read this document carefully and contact our support team if you have any questions.

This Privacy Policy is to be read together with Terms and Conditions kopi44. Both documents form the complete agreement between you and kopi44 regarding the use of our platform.
Section 02

Data We Collect

Kopi44 collects your personal information through several channels as you interact with our platform. Below are the categories of data we collect:

Data Category Example Information Collection Method
Identity Data Full name, date of birth, identity card number Registration form, KYC
Contact Data Email address, phone number, full mailing address Account registration
Financial Data Bank account number, account holder name, transaction history Deposit / Withdrawal
Technical Data IP address, device type, web browser, access logs Automatically upon visit
Gaming Data Wagering history, account balance, bonus activity Platform usage
Communication Data Live chat transcripts, support emails Customer support interactions

We only collect information that is strictly necessary for the purposes stated in this policy. We do not collect sensitive data that is irrelevant to our online casino services.

Important Note: You are responsible for ensuring that all information provided to kopi44 is accurate and up to date. Inaccurate information may affect your KYC verification process and withdrawal approvals.
Section 03

How We Use Your Data

Every piece of information we collect is used for lawful and transparent purposes. kopi44 uses your personal data for the following:

  • Account Management: Creating and managing your member account, including the registration process, login, and identity verification.
  • Transaction Processing: Processing deposits, withdrawals, and all financial transactions accurately and securely via FPX, DuitNow, Touch 'n Go eWallet, and GrabPay channels.
  • Legal Compliance: Fulfilling KYC (Know Your Customer) and AML (Anti-Money Laundering) requirements mandated by financial regulations.
  • Platform Security: Detecting, investigating, and preventing fraud, hacking, and any illegal activity that threatens the platform or other members.
  • Service Improvement: Analyzing usage patterns to improve platform functionality, user experience, and game selection.
  • Communications: Sending important notifications related to your account, security updates, promotional offers, and relevant technical information.
  • Customer Support: Providing efficient and effective assistance when you contact our support team.
  • VIP Program: Managing program eligibility and benefits kopi44 VIP based on your wagering activity.
kopi44 does not use your data to make automated decisions that could significantly affect your legal rights without human review. All important decisions involve assessment by our team.
Section 04

Data Sharing & Disclosure

Kopi44 does not sell or disclose your personal information to third parties for marketing or commercial purposes without your explicit consent. However, there are certain situations where data disclosure is necessary and lawful:

  • Payment Service Providers: Required transaction information is shared with accredited payment providers such as FPX, DuitNow, and registered e-wallets to process your transactions.
  • Game Providers: Required technical data is shared with trusted game software providers to ensure a smooth and fair gaming experience.
  • Regulatory Authority: kopi44 will disclose required information to the relevant authorities when mandated by law, court order, or official investigation.
  • Identity Verification Services: KYC information is shared with accredited third-party identity verification service providers for compliance verification purposes.

All third parties that receive your data are required to comply with strict data protection standards and may only use that information for purposes specified in their service agreements with kopi44.

kopi44 executes data protection agreements (DPA) with all third-party service providers that handle member personal data. This ensures your data remains protected even after it leaves our systems.
Section 05

Cookies & Tracking Technology

Kopi44 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login authentication and session security. Cannot be disabled.
  • Performance Cookies: Collecting information about how you use our platform to help us improve site functionality and speed.
  • Functional Cookies: Saving your preferences such as language, currency, and display settings to deliver a more personalized experience.
  • Analytics Cookies: Helps us understand aggregate traffic patterns and platform usage for service improvement purposes.

You can manage or disable cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the kopi44 platform and your overall gaming experience.

kopi44 does not use cookies to track your activity on other websites. Our tracking technology is limited to the kopi44.pro domain only.
Section 06

Data Security

Kopi44 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction.

  • 256-bit SSL Encryption: All data communications between your device and our servers are protected by the latest encryption protocols.
  • Multi-Layer Firewall: Our infrastructure is protected by a multi-layer firewall system that continuously monitors and filters all incoming and outgoing traffic.
  • 24/7 Monitoring: Our cybersecurity team continuously monitors systems to detect any threats or suspicious activity.
  • Internal Access Controls: Access to member data is restricted to staff who require it to perform their duties, with comprehensive audit logs maintained at all times.
  • Regular Security Testing: We conduct regular penetration testing and security audits by independent experts to identify and address system vulnerabilities.

While we take all reasonable precautions, no security system is entirely perfect. You also play an important role in keeping your account secure by using a strong password and not sharing your login credentials with anyone.

Section 07

Your Privacy Rights

As a kopi44 member, you have certain rights regarding your personal data. kopi44 fully respects and supports the exercise of these rights:

1
Right to Access

You have the right to request a copy of the personal data we hold about you at any time.

2
Right to Rectification

You have the right to request correction of any inaccurate or incomplete information held in our records.

3
Right to Erasure

You may request the deletion of your personal data, subject to legal requirements for record retention.

4
Right to Restriction

You have the right to request that we restrict how we use your data in certain circumstances.

5
Right to Portability

You have the right to receive your personal data in a machine-readable format for transfer to another provider.

6
Right to Object

You have the right to object to the processing of your data for direct marketing purposes or on grounds of legitimate interest.

To exercise any of the rights above, please contact our privacy team at [email protected]. We will process your request within 30 business days.
Section 08

Data Retention Period

Kopi44 only retains your personal data for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable laws and regulations.

Data Types Retention Period Retention Basis
Active Account Data Throughout active account period Contract fulfillment
Transaction Records 7 years after transaction Financial legal requirements
KYC Documents 5 years after account closure AML Compliance
Communication Logs 2 years Support and dispute resolution
Technical Data & Logs 90 days Security and audits
Marketing Data Until consent is withdrawn Member consent

Once the retention period expires, data will be securely deleted or anonymised in accordance with kopi44's internal procedures. Anonymised data can no longer be linked to any specific individual and may be used for analytical purposes.

Section 09

Children's Privacy

The kopi44 platform is strictly for adult users aged 18 years and above. We do not knowingly collect or process personal information from individuals under the age of 18.

If we discover that personal information from a minor has been collected inadvertently, we will take immediate steps to delete that information and close the account in question. Parents or guardians who suspect their child has registered on kopi44 are encouraged to contact us immediately at [email protected].

kopi44 uses an age verification system during the registration and KYC process to ensure our platform is only accessed by eligible adults.
Section 10

Changes to Privacy Policy

Kopi44 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform service improvements.

When we make significant changes, we will notify you through:

  • A clear notification on the kopi44.pro homepage.
  • Email sent to the address registered on your account.
  • An in-platform notice upon your next login.

The "Updated" date at the top of this document indicates when this Privacy Policy was last revised. Your continued use of the kopi44 platform following any policy changes means you accept the updated version of the policy.

Section 11

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, do not hesitate to contact the kopi44 privacy team.

We are committed to providing prompt and helpful responses to every privacy inquiry. Our team is ready to help you understand your rights and ensure your data is handled properly.

Support Email

[email protected]

Response within 24 working hours

Live Chat

Available 24 hours a day, 7 days a week

Instant response within minutes

For enquiries related to privacy rights and data access requests, please include "Privacy Request" in your message subject line so it can be handled promptly by the appropriate team.
Summary of Your Rights

You Always Taking Control

Kopi44 gives you full control over how your personal data is used. Here is a summary of our commitment to your privacy.

100% Secure

Your data is protected with industry-leading encryption and infrastructure.

Fully Transparent

We clearly explain what we collect and why it is needed.

No Data Sales

Your personal data is never sold to any third party for marketing purposes.

Dedicated Support

Our privacy team is available 24/7 to assist you with all data-related inquiries.

Join kopi44 Today

Play Safe & Full Confidence

Join kopi44 today and enjoy a safe, fair, and exciting online casino gaming experience. Your privacy and security are our top priority.

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